Your Privacy & Security is Our Priority

At Clarity, we understand the sensitive nature of mental health data. That's why we've built our platform with privacy and security at its core.

Our Security Principles

End-to-End Encryption

All conversations between you and your AI therapist are protected with end-to-end encryption, ensuring that only you can access your therapy content.

Data Minimization

We only collect the information necessary to provide you with effective therapy. No unnecessary data collection, no selling your information.

User Control

You maintain full control over your data. Delete your conversation history, export your data, or close your account at any time.

How We Protect Your Data

Secure Infrastructure

Our platform is built on secure cloud infrastructure with multiple layers of protection:

  • Regular security audits and penetration testing
  • SOC 2 Type II compliant data centers
  • 24/7 infrastructure monitoring
  • Automatic security patches and updates

Data Encryption

We implement multiple layers of encryption to protect your sensitive information:

  • TLS 1.3 encryption for all data in transit
  • AES-256 encryption for all data at rest
  • End-to-end encryption for all therapy conversations
  • Encrypted database backups

Access Controls

We implement strict access controls to ensure only authorized personnel can access systems:

  • Multi-factor authentication for all staff
  • Role-based access control
  • Principle of least privilege
  • Regular access reviews and audits

Our Privacy Practices

1No Selling of Your Data

Unlike many digital services, we never sell your personal information or therapy data to third parties. Your data is used solely to provide and improve your therapy experience.

2Transparent Data Usage

We're transparent about how we use your data. Our privacy policy is written in clear, understandable language, and we notify you of any changes to our practices.

3Data Retention Limits

We only keep your data for as long as necessary to provide our services. You can request deletion of your data at any time, and we have automatic data purging policies.

4Privacy by Design

Privacy is built into our product from the ground up, not added as an afterthought. Every feature is evaluated for privacy implications before implementation.

Security FAQs

Is my conversation with the AI therapist private?

Yes, all conversations with your AI therapist are private and encrypted. Our staff cannot access the content of your therapy sessions unless you explicitly grant permission for quality improvement purposes.

Can I delete my data from your systems?

Absolutely. You can delete individual conversations or request complete deletion of all your data at any time through your account settings. Once deleted, data cannot be recovered.

How do you train your AI without compromising my privacy?

Our AI models are initially trained on carefully curated, anonymized datasets. Any ongoing improvements use differential privacy techniques to ensure no personal information is exposed. You can opt out of contributing to AI improvements in your settings.

What happens if there's a data breach?

While we take extensive measures to prevent breaches, we have a comprehensive incident response plan in place. We will notify affected users promptly, take immediate steps to secure systems, and provide transparent information about the impact and remediation steps.

Do you share my data with insurance companies?

No. We do not share your therapy data with insurance companies or any third parties. Your mental health journey remains private.

Your Trust is Our Foundation

We're committed to maintaining the highest standards of security and privacy. Your mental health journey deserves nothing less.

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